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Process Improvement

As a Senior Process Improvement Specialist, I have had the privilege of implementing and overseeing process improvement initiatives at several prominent companies, including Petco, West Coast University, Growing Naturals, and QuidelOrtho. My role has been instrumental in leveraging Six Sigma methodologies, root cause analysis, and change management techniques to drive positive transformations within these organizations.

At Petco, I collaborated with cross-functional teams to identify areas for process enhancement. Through Six Sigma principles, we meticulously analyzed existing workflows and pinpointed inefficiencies. By eliminating redundant steps and optimizing processes, we significantly improved the efficiency of operations. This not only resulted in cost savings but also allowed Petco to serve its customers better by ensuring products were readily available and delivered on time, leading to increased customer satisfaction and loyalty.

West Coast University benefited from my expertise in root cause analysis. By digging deep into the underlying issues causing process bottlenecks, we were able to identify the root causes and develop targeted solutions. This approach led to quicker student enrollment, reduced administrative overhead, and improved academic support services. Students and faculty experienced smoother interactions, contributing to a more positive learning environment.

At Growing Naturals, I spearheaded change management initiatives to enhance the production process. By fostering a culture of continuous improvement and providing the necessary tools and training, we empowered employees to actively participate in process improvement efforts. This led to increased product quality, reduced waste, and improved production timelines, ultimately boosting customer satisfaction and the company's bottom line.

Finally, my role at QuidelOrtho involved utilizing Six Sigma methodologies to enhance marketing and creative project processes for their medical diagnostic products. Through rigorous data analysis and process optimization and change management, I ensured that projects were organized and executed well, from intake to deployment, through improved workflows, team training, new software introduction and support. This not only improved delivery and team satisfaction, but also bolstered the reputation of the North American Marketing department, among internal and external clients, as a trusted producer of quality, on-time projects.

In all these endeavors, the application of Six Sigma methodologies, root cause analysis, and change management techniques played a crucial role in achieving significant improvements. These improvements not only optimized internal processes but also had a direct positive impact on client satisfaction, employee morale, and overall business growth. My work as a Senior Process Improvement Specialist has consistently contributed to fostering a positive and productive work environment while driving sustainable growth for the organizations I have had the privilege to serve.

Process improvement and team change management
Chris Shemza's Process Improvement Office

Case Studies

Small to Large Operations Process Mapping, State Analysis, Process Improvement, Implementation, Control, Tracking and Team Training

Medical Diagnostic & Healthcare Products Manufacturer

North American MarCom Process Improvement

QuidelOrtho Medical Diagnostics Process Improvement

West Coast University

Quality Healthcare Education

North American Marketing Process Improvement

West Coast University Healthcare Education Process Improvement

Petco Health & Wellness Company

Integrated Marketing Process Improvement

Petco Integrated Marketing Process Improvement

Growing Naturals

Pure Plant Proteins

Marketing & Creative Services Projects Process Improvement

Growing Naturals Plant Proteins Process Improvement
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